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TQM Certification

Total Quality Management (TQM) consists of organization-wide efforts to instill a climate in which an organization continuously improves its capability to deliver high-quality products and services to clients.

Total quality management (TQM) refers to an integrative philosophy which involves effectively carrying out the management process as a means of continuously improving the quality of all the products offered by the organization and all the procedures that are part of its operations. Total quality management works under the evidence that achieving the highest quality of products and procedures lies on how the public who are tasked in creating and consuming products or services carry out their responsibilities. TQM works basing on effective management and understanding the needs of the workforce, clients and suppliers with an aim of meeting and even exceeding client needs and expectations.

Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to offer customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with procedures being done right the first time and defects and waste eradicated from operations.

The principles of quality management:

  • Customer-focused organization - organizations depend on their customers and therefore should understand present and future customer needs, meet customer requirements and strive to exceed client expectations
  • Leadership - leaders establish unity of purpose, direction and the inner environment of the organization. They create the environment in which people can become fully involved in achieving the organization’s objectives
  • Involvement of people - people at all levels are the essence of an organization and their full involvement licenses their abilities to be used for the organization’s benefit
  • Procedure approach - a wanted result is achieved more professionally when related resources and activities are managed as a process
  • System approach to management - identifying, understanding and management a system of interrelated procedures for a given objective contributes to the efficiency and effectiveness of the organization
  • Continual improvement - continual enhancement is a stable objective of an organization
  • Factual approach to decision making - actual decisions are based on the logical and intuitive analysis of data and information
  • Mutually beneficial supplier relationships - mutually beneficial relations in the middle of the organization and its suppliers enhance the ability of both organizations to create cost

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